A general contractor is only as good as the homes left behind and the families who lived through the process. Nashville Build Group holds a 4.9-star rating across 430 Google reviews, earned one project at a time since 2007. That number reflects custom homes in Franklin, kitchen remodels in 12 South, second-story additions in Brentwood, and dozens of whole-home renovations across Davidson and Williamson counties. We're proud of it, and we treat every new review as a standard to keep meeting.
When you read through the feedback, the same themes surface again and again. Homeowners point to our fixed-price contracts and the absence of surprise change orders, the single dedicated project manager who answered their texts, and job sites that stayed clean and respected the neighborhood. Renovating an occupied home is disruptive by nature, and clients consistently note that our crews protected floors, contained dust, and kept their families informed about what was happening that week and next. You can see how that promise is structured on our our process and warranty pages.
People also write about the design itself. Because we're a design-build firm with architects on staff, clients work with one team from the first sketch to the final walkthrough, and reviews often mention how that continuity prevented the finger-pointing they'd heard about from friends who hired a separate designer and builder. For larger projects like custom homes and luxury remodeling, reviewers describe a process that felt collaborative rather than rushed, with real attention to how a family actually uses a space.
We take the rare critical review seriously, too. Construction is complicated, weather happens, and Nashville's permitting timelines aren't always predictable. When something hasn't gone perfectly, our policy is to respond, own our part, and make it right under our two-year workmanship warranty. We'd rather earn a corrected review than ignore an unhappy homeowner, and we think that posture is exactly why our average has stayed where it is. As NARI members and a licensed Tennessee general contractor (License #BC-71284), we're accountable to standards beyond our own.
The best way to gauge a builder is to combine the written reviews with the finished work, so we encourage you to read the feedback alongside our before & after gallery. If you've worked with us, we'd be grateful for your honest words on Google, and if you're considering us, call (615) 555-0149 and we'll connect you with past clients in your neighborhood who can tell you exactly what to expect.